FAQs & Support
Monday-Friday, orders will ship within 48 hours of your order being received. Most orders placed during the weekend will ship the following Monday. Shipping times may vary during sales and holidays.
1. Please check your inbox for the shipping confirmation, which will include a tracking number.
2. If it's in transit keep an eye out, if it still hasn't arrived and says delivered, please email your name, order number and concerns to larehome@aliyun.com1、You can refuse the order (if possible) due to damages.
2、If the order arrives and is damaged, please take photos of the external shipping packaging and your product. Please go to our return portaland follow the prompts to "Item was damaged or lost" to submit a claim.
1、Bowed or warped products within 1 year of purchasing
2、Product Cracks or Molds within 90 days of purchasing
3、Product Cracks or Molds over 91 days - 1 year of purchasing*Shipping paid by the customer