Diatomaceous Earth Stone Planter Mat - Floral Texture

Returns You have 60 calendar days from the date you received your item to return it. Given that we are a small startup with limited inventory, in order to be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. This allows us to inspect it and resell it, which is not possible with used products. You will need to provide your order number or proof of purchase to receive a full refund. Please send your item in its original packaging. Since we offer free shipping to our customers and the products themselves are heavy, you will currently be responsible for paying for return shipping. We hope to change this in the future as we grow. To find your order number, please refer to your confirmation email. Once you have confirmed your mailing address, we will issue a return label and send it via email. Due to increased order volume during the holiday season, please allow up to 21 days after receiving your product for a refund. Please go to our returns portal and follow the prompts to submit your return request and generate a shipping label. To find your order number, please refer to your confirmation email. Due to increased order volume during the holiday season, it may take up to 7 days after we receive your product for a refund. Store Credit If your item does not meet the above criteria, you may still be eligible for store credit. If you have owned the item for more than 60 days and the item is unused and in the same condition you received it (no dents, marks, or damage). If you do not have the original packaging, it is your responsibility to repack your item to ensure it arrives safely without being damaged in transit. Your item will require a confirmation email or proof of purchase to receive store credit. If your item is eligible for store credit, please email us to start the refund process: larehome@aliyun.com Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. Please allow up to 21 days for a refund. If your return is approved, we will issue a refund to your credit card (or original payment method). You will receive your refund within a certain number of days, depending on your card issuer's policies. If you are not eligible for a refund but are eligible for store credit, we will email you a valid code that can be used to pay for your item. Still have questions? Feel free to contact us and we will get back to you as soon as possible! Email: larehome@aliyun.com Shipping We currently only ship within China. We offer free shipping on all orders within the continental United States. What if my product arrives damaged? We are sorry to hear that and it upsets us too! Don't worry, we will get you a new product as soon as possible, we just need a little information: You can reject the order due to damage (if possible). If the order arrives damaged, please take a photo of the outer shipping packaging and the product. Please visit our WhatsApp: https://api.whatsapp.com/send/?phone=%2B85246482297&text&type=phone_number&app_absent=0 and take a photo with the note: "Item is damaged" to submit a claim. I have not received my order or package. Please check your inbox for shipping confirmation, which will include the tracking number.

We process orders between Monday and Friday. Orders will be processed within 3 business days of ordering and shipped the next day after the processing day. Please note that we don’t ship on weekends. Note Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance. Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected. If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider. Freight All orders are free shipping Deliver goods Normally, orders will be shipped within 5 business days of payment, otherwise we will specify elsewhere on the site, or you will receive an email notification informing you that an item in your order has been delayed. The expected delivery dates we give are estimates only. Orders may be delayed for some reason. Delivery address We only support delivery to China, the United States, the United Kingdom, Germany, France if you are outside of these five countries, will not support delivery. A complete and correct shipping address is essential. Once your order is ready to ship or has already been shipped, we will not be able to change the shipping address. If a package is returned to us because the address provided by you or your agent is incorrect or incomplete, we will contact you immediately to make a correction and will reship the package for an additional shipping charge. You must provide a daytime phone number for all orders. Sometimes packages are returned as undeliverable. When a carrier returns an undeliverable package to us, please contact us to arrange for reshipment. Arrival time When you place an order on this website, you will receive an email with shipping information from the Website. Please check your registered email inbox for the status of your order. In addition, you can view shipping information after logging into our website by going to "My Account" -> "Order History". If your shipping address is in the United States, the product will usually be delivered within 20 working days of receiving the shipment, if your shipping address is in the United Kingdom, the product will usually be delivered within 15 working days of shipping.